Category: A System for Value Delivery

Information flow is the way knowledge, updates, and decisions move across the value delivery system. Clear and timely communication is essential to ensure everyone—from stakeholders to team members—stays aligned and informed.

Key aspects of information flow include:

• Top-Down Communication – Strategies, goals, and expectations shared from leadership to portfolios, programs, and projects.
• Bottom-Up Communication – Feedback, progress updates, and risks reported from teams back to management.
• Horizontal Communication – Collaboration and knowledge sharing across teams, departments, or projects.
• External Communication – Sharing updates and outcomes with customers, partners, and stakeholders.

An effective flow of information ensures transparency, accountability, and better decision-making, ultimately helping projects deliver maximum value.

A value delivery system is made up of key components that work together to ensure projects, programs, and initiatives create meaningful outcomes. These components include:

• Governance – The framework of policies, roles, and responsibilities that guide decision-making and accountability.
• Portfolios – Collections of projects and programs managed together to achieve strategic objectives.
• Programs – Groups of related projects managed in a coordinated way to deliver greater benefits.
• Projects – Temporary efforts with specific goals, delivering products, services, or results.
• Products – The outputs created by projects, which provide value to customers or stakeholders.
• Operations – The ongoing activities that sustain and support products, services, or organizational functions.

Together, these components connect strategy to execution, ensuring that every effort contributes to delivering and sustaining value.

Creating value is at the heart of project management. It means ensuring that the work being done produces benefits and positive outcomes for customers, stakeholders, and the organization.

Value can take many forms, such as:

• Business Growth – Increasing revenue, market share, or competitive advantage.
• Customer Satisfaction – Delivering products or services that meet or exceed expectations.
• Efficiency & Savings – Reducing costs, time, or resource use.
• Innovation – Introducing new ideas, solutions, or technologies.
• Social & Environmental Impact – Creating benefits for communities or contributing to sustainability.

In project management, value is created when projects are aligned with strategic goals, executed effectively, and measured by the benefits they deliver—not just the tasks completed.

A system for value delivery is the framework organizations use to create, deliver, and sustain value for their customers, stakeholders, and society. It ensures that every project, program, or initiative contributes meaningfully to overall goals.

Instead of focusing only on completing tasks, value delivery emphasizes outcomes and benefits—making sure that the work being done provides real impact. This system connects strategy, governance, and execution, helping organizations adapt to change, maximize efficiency, and achieve long-term success.

In project management, a value delivery system helps teams align their work with strategic objectives, prioritize what matters most, and measure success not just by outputs, but by the value created.